Effective Date: January 2025
By accessing and using our healthy meal preparation and delivery services, including corporate lunch programs and home delivery of prepared meals, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and our service. If you do not agree with any part of these terms, you must discontinue use of our services immediately.
We reserve the right to modify, update, or change these terms at any time without prior notice. Continued use of our services following any modifications indicates your acceptance of the updated terms. It is your responsibility to review these terms periodically.
Our platform provides comprehensive meal preparation and delivery services designed to promote healthy eating habits. Our services include but are not limited to:
All meals are prepared in accordance with food safety standards and regulations. However, we cannot guarantee that our facilities are completely free from allergens or cross-contamination.
Users must provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized access or security breach.
Users must not engage in any activity that could harm, disable, or impair our services, including but not limited to fraudulent orders, providing false information, abusing promotional offers, or interfering with other users' access to services.
Delivery Zones: Our services are available only within designated delivery areas. Delivery times are estimates and may vary due to factors beyond our control including weather conditions, traffic, or unforeseen circumstances.
Orders may be modified or cancelled within the specified timeframe before the scheduled delivery date. Cancellation policies vary depending on the service type:
We strive to deliver meals at optimal freshness and quality. Meals should be consumed within the recommended timeframe and stored according to provided instructions. We are not responsible for deterioration of quality due to improper storage or delayed consumption by the customer.
Important: Customers must inspect meals upon delivery and report any issues immediately. Claims regarding meal quality must be made within 2 hours of delivery to be eligible for resolution.
All prices are displayed in the local currency and include applicable taxes unless otherwise stated. We reserve the right to modify prices at any time without prior notice, though changes will not affect orders already placed and confirmed.
We accept various payment methods including credit cards, debit cards, and electronic payment systems. Payment must be completed at the time of order placement unless alternative arrangements have been made for corporate accounts.
Refunds are processed on a case-by-case basis for valid complaints regarding meal quality, incorrect orders, or service failures. Refund requests must be submitted with supporting evidence within the specified timeframe. Refunds are not available for change of mind, dietary preferences after order placement, or failure to receive delivery due to incorrect address information provided by the customer.
All content, materials, and intellectual property associated with our services, including but not limited to recipes, meal plans, nutritional information, logos, trademarks, website design, graphics, text, software, and proprietary methodologies, are owned by or licensed to us and are protected by copyright, trademark, and other intellectual property laws.
Any unauthorized use of our intellectual property may result in legal action and termination of service access.
Disclaimer: Our services are provided "as is" without warranties of any kind, either express or implied. We make no guarantees regarding specific health outcomes, weight loss, or medical benefits from consuming our meals.
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services. Our total liability for any claims shall not exceed the amount paid by you for the specific service giving rise to the claim.
While we make every effort to accommodate dietary restrictions and allergies, we cannot guarantee that meals are completely free from specific allergens. Customers with severe allergies or dietary restrictions use our services at their own risk and should consult with healthcare professionals before ordering.
We are not responsible for the actions, content, or services of third-party delivery partners, payment processors, or other service providers. Any issues with third-party services should be addressed directly with those providers.
We collect and process personal information in accordance with applicable data protection laws. Your personal data including name, address, contact information, payment details, and dietary preferences is used solely for providing our services and improving customer experience.
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your data.
You have the right to access, correct, delete, or restrict the processing of your personal data. You may exercise these rights by contacting our customer service team through the designated channels on our platform.
In the event of any dispute, claim, or controversy arising from these terms or our services, parties agree to first attempt to resolve the matter through good faith negotiations and informal discussions. Most concerns can be resolved quickly and satisfactorily through direct communication with our customer service team.
If informal resolution is unsuccessful, parties agree to participate in mediation before pursuing formal legal action. Mediation shall be conducted by a mutually agreed-upon neutral third party, with costs shared equally between parties.
Any disputes that cannot be resolved through mediation shall be settled by binding arbitration in accordance with applicable arbitration rules. The arbitration shall be conducted in the jurisdiction where our primary business operations are located. Each party shall bear their own costs and fees associated with arbitration.
Users agree to resolve disputes on an individual basis and waive the right to participate in class action lawsuits or class-wide arbitration against our company.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which our company is registered, without regard to conflict of law principles. Any legal proceedings arising from these terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
We reserve the right to suspend or terminate your access to our services at any time, with or without notice, for any reason including but not limited to violation of these terms, fraudulent activity, abusive behavior toward staff, or failure to make payment.
Upon termination, your right to use our services ceases immediately. You remain liable for any outstanding payments or obligations incurred before termination. Provisions of these terms that by their nature should survive termination shall remain in effect, including intellectual property rights, liability limitations, and dispute resolution clauses.
We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, labor disputes, supply chain disruptions, utility failures, or other force majeure events. During such events, our obligations shall be suspended for the duration of the circumstances preventing performance.
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.
Our failure to enforce any right or provision of these terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of our company.
These Terms and Conditions, together with our Privacy Policy and any other legal notices published on our platform, constitute the entire agreement between you and our company regarding the use of our services. These terms supersede all prior or contemporaneous communications, agreements, or understandings, whether written or oral, regarding the subject matter herein.
Acknowledgment: By using our healthy meal preparation and delivery services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. You confirm that you are of legal age to enter into this binding agreement and have the authority to do so.